At DHL Shipping Aurora, your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services, visit our store, or interact with our website. By using our services, you agree to the terms outlined in this policy.
1. Information We Collect
When you use our shipping services or contact us, we may collect the following information:
Name, address, phone number, and email address
Payment details (processed securely through third-party providers)
Shipping details (recipient’s name, address, and phone number)
Identification documents (if required by law for customs clearance)
Any communication between you and our customer support team
2. How We Use Your Information
We use your personal information only for purposes related to providing you with DHL shipping services, including:
Processing and completing your shipments
Providing shipment tracking and status updates
Contacting you regarding your shipments or inquiries
Fulfilling legal and regulatory requirements (e.g., customs clearance)
Improving our customer service and store operations
3. Sharing of Information
We do not sell or rent your personal information to third parties. However, we may share your data in the following cases:
With DHL Express and trusted logistics partners to complete shipping services
With government or customs authorities when required by law
With payment processors for secure transactions
To comply with legal obligations, fraud prevention, or security measures
4. Data Protection & Security
We take your privacy seriously and use secure systems to protect your data. Measures include:
Secure encryption during online communications
Restricted access to customer information
Compliance with Canadian privacy laws (PIPEDA)
5. Your Rights
You have the right to:
Access the personal data we hold about you
Request corrections or updates to your information
Request deletion of your information, where legally possible
Withdraw your consent for future use of your data
6. Cookies & Website Tracking
When visiting our website, we may use cookies and analytics tools to:
Improve your browsing experience
Track website performance
Understand how visitors use our website
You can manage or disable cookies in your browser settings.
7. Third-Party Links
Our website may contain links to external websites (such as DHL.com or partner sites). We are not responsible for the privacy practices of those websites.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
📍 Address: Hunters Gate Plaza, 6 – 14845 Yonge St, Aurora, Ontario – L4G 6H8
📞 Phone: 905-713-1632 | 905-713-1633
📧 Email: store73@theupsstore.ca
